BMW Welt & European Deliveries: Spira’s blog (days 14-15)

BMW CCA News

Jonathan Spira, BMW CCA
Oct. 29, 2007

BRÜGGE, Belgium, 10/29/97 (Day 14) – The last days of the trip are busy ones. Today is the first day that the weather really started to interfere with my travels.

I was sorry to leave Brügge but my car didn’t want to allow me to leave. Somewhat reminiscent of the highly-publicized story of the Berlin couple in the late 1990s whose satnav system didn’t tell them to wait for the ferry, my car’s satellite navigation system wanted me to turn left into a canal as part of my drive out of Brügge.

Not knowing the one-way streets made what should have been a five-minute drive a 15-minute tour through some very beautiful (even in the rain) but very narrow streets.

But finally I was back on the E34 Autobahn heading towards Antwerp, then across the Netherlands, and finally back in Germany, where I turned south near Duisburg towards Düsseldorf.

The 290 km drive took much longer than planned thanks to weather-related traffic and one road closure due to construction. I had originally planned on a three-hour drive and it quickly (or perhaps not so quickly) became a four-and-one-half hour journey. Fortunately, the Comfort Seats in the 550i remained comfortable throughout.

In Düsseldorf, I visited the offices of the ATX Group, the world’s second largest telematics provider. You may know them better as the provider of the BMW Assist service. In 1996, ATX partnered with Ford to provide RESCU, the first in-vehicle telematics offering, available at the time in the Lincoln Continental. Today they provide BMW customers both in the U.S. and across Europe with a variety of services from Automatic Collision Notification (ACN) to more sophisticated information services such as in-car Google search.

One of the challenges they face is that they need to provide services in the customer’s native language regardless of where the call originates. An Austrian customer could be on holiday in Belgium but if he calls ATX he would be greeted in German and when accessing BMW Online, including yellow page searches, that information would be presented in German. A customer of BMW France visiting Germany would be greeted in French on the phone and receive BMW Online information in French.

The Düsseldorf call center, while vigilant for emergency calls, also provides a variety of information ranging from nearby restaurants to the closest filling station that is open.

My visit complete, I was ready for another “three-hour” drive to Bremen, where I would stay overnight at the Park Hotel Bremen im Bürgerpark. I left at 16.30 and, once again thanks to the rain and traffic, arrived four--and-one-half hours later in Bremen. Once again, the satnav system didn’t like the local streets and tried to route me through an area that was clearly marked for buses and street-cars only.

After 300 rainy kilometers, I was happy to finally find my way to the hotel and settle into my room, which had a beautiful view of the fountains of the Bürgerpark.

Day 15
Bremen, 10/30 – This was it: drop-off day, the final step in every European Delivery trip where you hand over your brand new BMW to E.H. Harms, the shipping company that will send it across the ocean.

I was sorry to leave the Park Hotel so quickly, less than 12 hours after arriving, as it had a lot to offer. I took breakfast in my room so I could pack and get ready to leave for the 65 km drive to Bremerhaven and the harbor.

With the sun popping out behind the clouds, this drive went more or less according to plan. I arrived at the offices of E.H. Harms, BMW’s shipping agent, at 10.00 with 2515 km on the 550i. That meant, including the 1250 km with the 535d my first week, I had covered more than 3,700 km in the past two weeks.

At Harms, we got down to business immediately, completing the necessary paperwork (multiple powers of attorney among other forms) and completing a condition report of the vehicle.

Once these formalities were complete, I was treated to a tour of the harbor, including an onboard visit of a vessel on which BMWs were being loaded.

My visit ended with lunch at the Treff Kaiserhafen, furnished with real ship parts and a tagline of “Die letzte Kneipe vor New York” or “The last pub before New York.” It was an appropriate conclusion to my visit as I went straight from lunch to Bremen’s airport for a 30-minute flight to Frankfurt where I would transfer to Lufthansa’s flight 404 to New York’s John F. Kennedy International Airport.

The trip may be over but the redelivery waiting period has just begun. My car is to leave Bremerhaven on the Patriot on November 5, voyage EB745-PAT, scheduled to arrive in the Port of New York on November 19 after stopping to pick up more cars at Antwerp, Zeebrugge, and Southampton (England, not Long Island)).

jefftheskier's picture

Jonathan, I did a Euro

Jonathan,
I did a Euro delivery last August before the new facility opened and hope to do another next summer. I am planning a presentation on the experience for our chapter and would like to use some of your photos. I am NOT computer savvy: How can I download some pics to use in a Powerpoint presentation? Thanks for the excellent work on a topic that more folks need to get in on.

Regards,

Jeff Warner
Sierra Chapter

I did a Euro, too. I picked

I did a Euro, too. I picked up my 545i at the factory and drove all over Switzerland and Austria. What a trip! I would caution you to avoid the winter months as we got caught in deep snow and it was not fun. But, then I didn't take precautions, did I? BMW and it's system for delivery and shipment to the States was flawless. The shipment took 5 weeks to the Chicago area. My local dealer had he prep'd and ready to go in 24 hours. I heartily suggest this trip for the BMW-ista. The Munich factory guys have an engineers understanding of the why's and wherefores of design changes, model differences, etc., and don't mind explaining things in detail. But, day-tripping through Salzburg's Weinachtmarket...that was priceless.

Cheers,
Tom Schmidt
Windy City